Terms of Use

Who can use EXOLUS

You must be at least 16 years old. You’re responsible for your account and for keeping your password safe. Give accurate details and don’t create accounts for anyone else.

Zero tolerance for abuse

There is no tolerance for objectionable content or abusive users. You must not post or send anything that harasses, bullies, threatens or demeans anyone; hate speech; sexual content involving minors (reported to the authorities); sexually explicit content; content that encourages self-harm, suicide or eating disorders; selling or promoting illegal drugs, weapons or other illegal goods; scams, spam or impersonation; or other people’s private information.

Anyone can report a post, message or member and block anyone. We review reports and aim to act within 24 hours: removing content, restricting or suspending accounts, and permanently removing members who break these rules.

Your content

You own what you post. You give EXOLUS a worldwide, non-exclusive, royalty-free licence to store, display and share it within the app so the service works, for as long as it stays on EXOLUS. You’re responsible for what you share and must have the right to share it.

Health, training and recovery

Training programmes, workouts and community discussions are general information, not medical, mental-health or rehabilitation advice. Check with a qualified professional before starting a new training programme, especially after illness or injury. Recovery spaces are peer support, not treatment. If you are in danger or crisis, contact your local emergency services.

Nothing in EXOLUS — including trading, investing or property discussions — is financial, legal or investment advice.

LOCKED IN membership

LOCKED IN is an optional auto-renewing monthly subscription sold through Apple. The price is shown before you buy. Eligible new members get the first month free; after that you’re charged each month through your Apple account unless you cancel at least 24 hours before the end of the current period.

Manage or cancel in your iPhone’s Settings › your name › Subscriptions. Refunds are handled by Apple under its policies. Deleting your EXOLUS account doesn’t cancel an App Store subscription.

Training, private chats, photos in private chats and core community features are free. LOCKED IN adds membership features such as the LOCKED IN room, stickers and room images; we may change membership features over time.

Ending your account

You can delete your account at any time in You › Account › Delete account. We may suspend or remove accounts that break these terms or put others at risk.

The service

We work hard to keep EXOLUS running, but it’s provided “as is” and we can’t promise it will always be available or error-free. To the extent the law allows, EXOLUS isn’t liable for indirect losses or for what other members say or do. Nothing in these terms affects your statutory rights as a consumer.

We may update these terms. If changes are significant we’ll tell you in the app; continuing to use EXOLUS means you accept the updated terms. These terms are governed by the laws of England and Wales, without affecting mandatory consumer protections where you live.

Contact

Questions or concerns: support@exolushq.com